How to Get Help Using the Foreign Language Consultation Service in Busan


There are two options available for foreigners to get assistance with any living and travel problems in Korea.

120 Call Center

The 120 Call Center provides a specialized foreign-language consultation service for foreign residents and visitors to Busan.

Service languages: Korean, English, Chinese, Vietnamese, Indonesian, Russian, Uzbek

Hours: 9:30 am to 6:30 pm Monday through Friday

Consultation topics: legal issues, wages, employment, immigration, various practical matters

The foreign-language call center service is operated by Busan Global Center

How to use the call center

In Busan using a landline: dial 120

In Korea using a mobile phone: 051 + 120

From overseas: + 82 + 51 + 120

Dial 051-120 (extension 7 for foreign language service) or dial 1577-7716 → Follow ARS recorded messages → Press the corresponding numbers for Korean (0), English (1), Chinese (2), Vietnamese(3), Indonesian (4), Russian, Uzbek (5)

Website: www.busan.go.kr/minwon/callguide04

1330 Korea Travel Hotline

Provides basic tourist information and language assistance, tourist complaints

Service languages: Korean, English, Japanese, Mandarin, Russian, Vietnamese, Thai, and both Malay and Indonesian

Information provided 24 hours a day in Korean, English, Japanese, Chinese (other languages: 8:00a.m. to 7:00p.m.)

Phone: 1330 (in Korea), +82-2-1330 (from overseas)

1330 travel hotline service is toll-free using the “Visit Korea” app while in a Wi-Fi area

Website: english.visitkorea.or.kr/enu/TRV/TV_ENG_3_1.jsp

Operated by: Korea Tourism Organization

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